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David Brooks: 2020 taught us how to fix this

Implicit bias is absolutely real. Courses to reduce its effects don’t seem to work.

(Paul Sancya | AP photo) A sign announcing the store is closed is shown on the door of a Starbucks in Detroit, May 29, 2018. Starbucks closed more than 8,000 stores nationwide to conduct anti-bias training, the next of many steps the company is taking to try to restore its tarnished diversity-friendly image.